"In February our family managed to total two cars, mine being the first. I found two cars, identical except for color, at two separate dealerships, one being Brighton Ford. When I called on the vehicles Jack Ringwood sold me on Brighton Ford. To name a few things:
• He was accommodating; willing to stay as late as needed to get the transaction done.
• As my husband was traveling, he offered to return my rental car so I didn't have to worry about it.
• I had my youngest daughter with me and he was engaging during the transaction so she was not bored - making the process that much easier on me.
• He was knowledgeable about the vehicle and was able to answer my questions.
• He was respectful; he spoke to me, not at me and was an active listener during the entire process.
Now if that were the end of the story, it would equate to a very pleasant experience. However, while I was in the midst of the paperwork for the Flex, my husband called informing me he totaled his car on his drive up north. Jack expedited my transaction, allowed me to leave my rental car in the lot overnight (as it appeared we were going to need it) and volunteered to have me come back and go over the details on my car the next day.
As a result of his professionalism with my transaction he earned a second sale, as the following week my husband purchased an F150.
I've always been a Ford girl, but Jack has ensured I will be a continued Brighton Ford customer. In addition, their hours of operation are perfect for those of us who work - I was floored at the number of dealerships who are not open late or on weekends - yet another reason to refer the dealership." - Google Review
"My experience with Brighton Ford proved to me that some
companies still care about their customers. Their motto for some time has been "Customers for Life" and I truly
believe that to be true. I will always go back
to buy my cars from Mike Tabacchi and Brighton Ford.
All salesman here are great,
but I have dealt with Mike 5 times now
and he is, in my opinion, the best. See him and
you will NOT be disappointed."
- Cars.com Review
"I have been buying and leasing from Brighton Ford for nearly a decade, despite having several other Ford dealers closer to me. Their sales team is very knowledgeable and my experience has always been great. We even go out of our way to service our cars there (again, despite other dealers being closer). In the past 7 years, we have purchased new, purchased used, leased, traded in. We have financed and we have bought outright. Our experience, no matter which department we have dealt with, has always been positive. They are great about presenting your options and not pressuring you to make the decision that best suits them. Our sales professionals have never been pushy, which says a lot to me as I have no patience for "the vultures" as I call them. I really can't say enough good things about my experiences there. I suppose our repeated transactions speak for themselves and the quality of the experience we have had. - Yelp Review
"I wanted to tell everyone about my WONDEFUL experience
last night working with Aly DuBois. My husband and I
decided to purchase an escape and was not sure of where to make this purchase.
I was put in contact with Aly yesterday morning, and am so happy we were. I have
bought a few cars, and I can tell you hands down, this was my best experience
ever. Buying a car has always been something I dreaded to do, but Aly made it a fun and
enjoyable experience. She started by listening to all my concerns and
worked with me all day through text (I was at work) to help find the perfect
car & the perfect price. She checked, double checked and triple checked for
every offer/incentive she could find to help with the price. I said to my
husband, friends and family, all I wanted was one experience leaving a
dealership NOT feeling like I got taken advantage of, and this was definitely
it. I feel confident I was taken care of. Besides that, Aly was sweet as could
be and made the whole process go seamlessly. She knew her stuff, and answered
every question and concern we had. Honestly, I really never ever see me wanting
to buy another car from anyone other than Aly. She really is what most dealerships are missing.
Someone who is friendly and honest. Thank you again Aly & Brighton Ford!
We love our new Escape!!!!
" - Facebook Review
"Purchased my new Ford Focus ST from Zack Kissel at
Brighton Ford - what a great experience. Zack didn't just sell us a car - he
listened to us and gave us options to consider. No pressure - lots of patience
and a great fleet of vehicles to select from. Everyone at Brighton Ford - the
finance manager, business manager, customer service rep who followed up after
our purchase - were polite, personable and consistent in their approach to
putting the customer first. I've already recommended Zack to friends of mine
looking for a new car. I love driving my new Focus, and I'm proud of my Ford
experience: an American made product, built in Michigan, bought in my hometown
of Brighton. This is the dealership you want to do business with!" - Google Review
"I have bought and serviced my car here. The people are great! They are family owned and seem to really care. As a woman shopping on my own, I was treated with respect and got a great deal. I had compared pricing and payments with other Ford dealerships in the area and Brighton Ford offered me the best payments by far. The dealership is huge and they have lots of choices. My experience has been excellent!" - Yelp Review
"We had an issue with one of our ford vehicles and we came
to Eric for help. He took time with us and helped us sort out our situation for
both service and our purchasing options. He provided helpful advice and made
sure we knew all the options. We have purchased 3 cars from Eric and couldn't
be happier with his customer service! Will buy a car from Eric again!" - Cars.com Review
"I purchased a used 2003 Cadillac CTS from Jack Ringwood from the used car lot and I couldn't be happier with the service and respect I was given. Jack was able to give me a price that beat all other competitors out there. I can't wait to do more business with Brighton Ford in the future with Jack as my salesman. Thanks Brighton Ford for the wonderful experience!" - Google Review
"Brighton Ford has great staff that work very hard to get you the
beat deal possible! They are very attentive! Thanks so much!" - Facebook Review
"Mike Tabacchi from Brighton made my car shopping experience so easy and pleasurable! He has a great work ethic and truly cares about finding the right vehicle for your needs. He knew I have a busy work schedule and had everything ready to go when I arrived! All I had to do was sign and drive away!!! Thank you Mike! I will be sure to tell all of my friends!!" - Google Review
"I just leased a 2014 Escape from Brighton Ford! Great experience! No pressure! If you are looking for a new car, go talk to Dominic! He's hard to miss, his desk is right inside the front door!" - Facebook Review
"As you know we have many options to purchase a vehicle and with today's information, price is not often the driving force behind that choice. In my opinion the real purchase decision is made after the car leaves the lot. I have been fortunate to have interaction with many of the departments at Brighton Ford. I can honestly say that every single one has been exceptional. Your people make the difference and the service they provide is selling your vehicles. Every service advisor has been great with providing accurate information, timely service and thorough information (multiple times with Dean). The follow-up from your client service team (Missy and Heather) has reinforced your commitment to quality. Often when a client works with the body shop it is not often a happy time. Jerry Stewart (body shop manager) is truly exceptional at his job and a credit to your organization. Not only is he knowledgeable and professional, but you can clearly see that he really cares and goes beyond the standard to help. He continues to exceed my expectations and I appreciate that. I am sending this just to let you know that the efforts of your organization are noticed and appreciated. It is obvious that the company is providing the right environment for people to succeed." - Letter Written to Our Staff
"I purchased my F-150 at Brighton Ford which in itself
was a very good experience and love the truck. since then I have taken it to
have serviced several times and every time it has turned out good. fast write
up service done in a timely matter and never a problem after the fact. report
card on my truck has been gone over for upcoming service that may be needed. an
overall excellent service experience." - Cars.com Review
"Had the most amazing experience with Jerry Niskar. We told him we had
a tight schedule but he was very accommodating. Everyone in the used car
department joined together to help ensure we had everything we needed. He made
sure we got the car we wanted, with the right price tag! Will definitely go
back to Jerry to buy another car!" - Google Review
"Bought my very FIRST car on my own from Brighton ford..
Recently divorced and really was Leary of the process as my husband always did
this! My salesman was VERY nice and put me right at ease.. I bought a ford
fiesta and I just love it! I also have ALWAYS taken my car to this dealership
for service and regular maintenance.. I trust them COMPLETELY! I will never let
anyone else touch my car! I will never go anywhere else for my future business!" - Yelp Review
"Went into the dealership just to look around, unsure of
whether I was going to leave with anything or not. I was greeted by a salesman,
Jon Atkinson, and he made the car shopping experience smooth and as stress free
as possible! He was friendly and answered every question I had through the
entire process. The managers made sure I was being taken care of, and gave me
the best deal with best rates for financing!! I ended up leaving in a beautiful
2013 Ford Escape that I am in love with! I was very impressed and will be
referring everyone I know looking for a car to Jon! " - Google Review
"Bought a Roush Mustang from Eric last night an love the car. I
went to 3 dealers an he was the only one who knew the product an the buying experience was EXCELLENT. Thank you for the
good service. I'll send all my friends an family to this dealership...." - Facebook Review
"We have purchased both new and used cars from Brighton
Ford over the years, along with taking them in for service and regular
maintenance. The sales experiences have always been the best, never feeling
pressured, patiently answering our questions, and giving us the time to make
the best decision for us. Service has always been good, cars serviced quickly
and correctly. We have been extremely happy with Brighton Ford over the years
and plan on continuing our relationship." - Google Review
"Best car buying experience I have ever had. My wife included." - Facebook Review
have purchased both
new and used cars from Brighton Ford over the years, along with taking them in
for service and regular maintenance. The sales experiences have always been the
best, never feeling pressured, patiently answering our questions, and giving us
the time to make the best decision for us. Service has always been good, cars
serviced quickly and correctly. We have been extremely happy with Brighton Ford
over the years and plan on continuing our relationship." - Google Review
"I have been a customer of Brighton Ford/Nick Riashi for 17 or more years. Nick is the reason that I purchase my vehicles at Brighton Ford. The customer service he provides is always over and above; not just when purchasing your vehicle but when you have any issue. With Nick, I know that I'm a valued customer and that he appreciates my business. Brighton Ford alway comes in on the low side in regards to what they offer for your trade-in. On many occasions, I was offered a better trade-in price at another local dealer however my loyalty to Nick keeps bringing me back to Brighton Ford. He is definitely an assets to Brighton Ford!"